From my side, using AI-powered chatbots and integrated CRMs has been a game changer. It’s not just about quick replies, but about actually knowing a customer’s history before they even explain the issue. I found some really good ideas here: https://softcircles.com/blog/modern-customer-service-innovations — it talks about how predictive tools can cut down on repetitive support and help teams work smarter. That’s what made our team finally switch.